top of page

Privacy Policy
 

  • Type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

  • How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only

We use Stripe as our partner in accepting payment. 

.

  • Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

  • How do we store, use, share and disclose site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

  • How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

  • How do we use cookies and other tracking tools?

We use cookies on our website to see how you interact with it. By accepting, you agree to our use of such cookies. Privacy Policy

      -     How can visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us. 

 

  • Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

     -  Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us 

 

-  Return Policy

​

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply doesn’t like the product.

​

If there is a problem with an order and/or the received products, please get in touch with via contact page within 3 days of product delivery. We offer a free replacement or a refund you in case of a damaged product or a manufacturing error.

In case a replacement order is arranged, there is no need to send the original order back to us. For refund, you need to send the original product to us, and the shipping cost should be borne by purchaser.

​

Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, Print painting will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the right information from your customers.

In other words, we’re unable to provide a free replacement or refund if the customer made a mistake with the item that they ordered or if they didn’t receive the order due to an incorrect shipping address

​

bottom of page